TERMS OF SERVICE
Welcome to Hostyvo Pvt. Ltd. These Terms of Service ("Terms") govern your access to and use of our hosting services, websites, and related products (collectively, "Services"). By using our Services, you agree to be bound by these Terms.
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1. ACCOUNT TERMS
1.1 Eligibility
You must be at least 18 years old to use our Services. By creating an account, you represent that you meet this requirement.
You must be at least 18 years old to use our Services. By creating an account, you represent that you meet this requirement.
1.2 Account Registration
You must provide accurate and complete information during registration. You are responsible for maintaining the security of your account credentials.
You must provide accurate and complete information during registration. You are responsible for maintaining the security of your account credentials.
1.3 Account Responsibility
You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breaches.
You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breaches.
2. ACCEPTABLE USE POLICY
🚫 PROHIBITED CONTENT & ACTIVITIES
You agree NOT to use our Services for any of the following:
- Gambling & Betting: Casino, betting, or gambling websites
- Adult Content: Pornography, adult entertainment, or sexually explicit material
- Illegal Activities: Hacking, phishing, fraud, or any unlawful purposes
- Copyright Infringement: Pirated software, movies, music, or copyrighted material
- Malicious Software: Malware, viruses, ransomware, or harmful code
- Spam & Abuse: Bulk emailing, spamming, or resource abuse
- Network Attacks: DDoS attacks, port scanning, or network intrusion
2.1 Resource Usage
You agree to use server resources reasonably and not to overload our infrastructure. Excessive CPU, memory, or bandwidth usage may result in service suspension.
You agree to use server resources reasonably and not to overload our infrastructure. Excessive CPU, memory, or bandwidth usage may result in service suspension.
2.2 Security Requirements
You must maintain secure passwords, keep software updated, and implement appropriate security measures for your applications.
You must maintain secure passwords, keep software updated, and implement appropriate security measures for your applications.
3. PAYMENTS & BILLING
3.1 Pricing & Fees
All prices are in US Dollars unless otherwise specified. We reserve the right to change prices with 30 days notice.
All prices are in US Dollars unless otherwise specified. We reserve the right to change prices with 30 days notice.
3.2 Billing Cycles
Services are billed in advance on monthly, quarterly, or annual cycles. Automatic renewal is enabled by default.
Services are billed in advance on monthly, quarterly, or annual cycles. Automatic renewal is enabled by default.
3.3 Payment Methods
We accept major credit cards, PayPal, and other payment methods as indicated on our website.
We accept major credit cards, PayPal, and other payment methods as indicated on our website.
3.4 Late Payments
Services may be suspended for accounts that are 7 days past due. Accounts 30 days past due may be terminated.
Services may be suspended for accounts that are 7 days past due. Accounts 30 days past due may be terminated.
4. REFUND POLICY
💰 30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee for first-time customers under the following conditions:
- ✅ Applies to new shared and VPS hosting accounts only
- ✅ Requires yearly billing cycle
- ✅ Available for first-time customers only
- ✅ Refund request must be made within 30 days of signup
❌ NON-REFUNDABLE SERVICES
The following services are NOT eligible for refunds:
- ❌ Domain name registrations and renewals
- ❌ Monthly hosting plans
- ❌ SSL certificates
- ❌ Dedicated servers
- ❌ Add-on services and one-time fees
- ❌ Accounts violating our Acceptable Use Policy
4.1 Refund Process
To request a refund, contact our billing department at billing@hostyvo.com. Refunds are processed within 7-10 business days.
To request a refund, contact our billing department at billing@hostyvo.com. Refunds are processed within 7-10 business days.
5. SERVICE LEVEL AGREEMENT
📊 SERVICE UPTIME GUARANTEE
We guarantee 99.9% network uptime for all hosting services. If we fail to meet this guarantee, you may be eligible for service credits.
5.1 Support Response Times
• Critical Issues: 1 hour response time
• High Priority: 4 hours response time
• Normal Priority: 24 hours response time
• Low Priority: 48 hours response time
• Critical Issues: 1 hour response time
• High Priority: 4 hours response time
• Normal Priority: 24 hours response time
• Low Priority: 48 hours response time
5.2 Maintenance Windows
We schedule maintenance during low-traffic periods and provide 72 hours notice for planned maintenance that may cause service interruptions.
We schedule maintenance during low-traffic periods and provide 72 hours notice for planned maintenance that may cause service interruptions.
5.3 Service Credits
Service credits are calculated as a percentage of your monthly fee and are applied to future billing cycles. Maximum credit per month is 50% of monthly fee.
Service credits are calculated as a percentage of your monthly fee and are applied to future billing cycles. Maximum credit per month is 50% of monthly fee.
6. SUSPENSION & TERMINATION
6.1 Suspension Rights
We may suspend your Services immediately without notice for:
We may suspend your Services immediately without notice for:
- Violation of Acceptable Use Policy
- Non-payment of fees
- Security threats or abuse
- Legal requirements or court orders
6.2 Termination by Customer
You may terminate Services at any time by canceling through your account panel or contacting support. No refunds for partial months.
You may terminate Services at any time by canceling through your account panel or contacting support. No refunds for partial months.
6.3 Termination by Hostyvo
We may terminate Services for repeated violations of these Terms or for any reason with 30 days notice.
We may terminate Services for repeated violations of these Terms or for any reason with 30 days notice.
6.4 Data After Termination
Upon termination, we may delete all your data after 30 days. You are responsible for maintaining backups.
Upon termination, we may delete all your data after 30 days. You are responsible for maintaining backups.
7. LIABILITY & INDEMNIFICATION
7.1 Limitation of Liability
Our total liability to you for any claims shall not exceed the amount you paid for Services in the 6 months preceding the claim.
Our total liability to you for any claims shall not exceed the amount you paid for Services in the 6 months preceding the claim.
7.2 Indemnification
You agree to indemnify and hold harmless Hostyvo from any claims, damages, or expenses arising from your use of Services or violation of these Terms.
You agree to indemnify and hold harmless Hostyvo from any claims, damages, or expenses arising from your use of Services or violation of these Terms.
7.3 No Warranty
Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.
Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.
8. GENERAL TERMS
8.1 Governing Law
These Terms are governed by the laws of West Bengal, India. Any disputes shall be resolved in the courts of Malda, West Bengal.
These Terms are governed by the laws of West Bengal, India. Any disputes shall be resolved in the courts of Malda, West Bengal.
8.2 Changes to Terms
We may modify these Terms at any time. Continued use of Services after changes constitutes acceptance of modified Terms.
We may modify these Terms at any time. Continued use of Services after changes constitutes acceptance of modified Terms.
8.3 Entire Agreement
These Terms, along with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Hostyvo.
These Terms, along with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Hostyvo.
8.4 Contact Information
For questions about these Terms, contact us at:
Email: legal@hostyvo.com
Address: Malda, West Bengal, 732208, India
For questions about these Terms, contact us at:
Email: legal@hostyvo.com
Address: Malda, West Bengal, 732208, India
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