Refund Policy
At Hostyvo Pvt. Ltd., we strive to provide excellent hosting services. This Refund Policy outlines the terms and conditions for refunds on our services.
💰 30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee for first-time customers under the following conditions:
✅ Eligible Services:
- Shared Hosting plans (Yearly billing only)
- VPS Hosting plans (Yearly billing only)
- First-time customers only
📝 Conditions:
- Refund request must be made within 30 days of initial signup
- Applies only to first-time purchases
- Must be on yearly billing cycle
- Only one refund per customer
❌ NON-REFUNDABLE SERVICES
The following services and products are NOT eligible for refunds:
🔧 Hosting Services:
- Monthly hosting plans (all types)
- Dedicated servers
- Quarterly billing plans
- Service renewals
- Account upgrades/downgrades
🌐 Additional Products:
- Domain name registrations and renewals
- SSL certificates
- Website migration services
- Professional services
- Add-on services (backup, security, etc.)
⚖️ Special Cases:
- Accounts violating our Terms of Service
- Suspended or terminated accounts
- Fraudulent transactions
- Chargeback cases
REFUND PROCESS
📋 How to Request a Refund
To request a refund, please follow these steps:
- Contact our billing department at billing@hostyvo.com
- Include your account email and order number
- State the reason for your refund request
- Our team will review your request within 2 business days
Processing Time:
Approved refunds are processed within 7-10 business days. The refund will be credited to your original payment method.
Approved refunds are processed within 7-10 business days. The refund will be credited to your original payment method.
Refund Amount:
Refunds are for the hosting service fee only. Any additional products or services purchased are non-refundable.
Refunds are for the hosting service fee only. Any additional products or services purchased are non-refundable.
SPECIAL CIRCUMSTANCES
Service Outages:
If we experience extended service outages beyond our SLA guarantees, you may be eligible for service credits as outlined in our Terms of Service.
If we experience extended service outages beyond our SLA guarantees, you may be eligible for service credits as outlined in our Terms of Service.
Billing Errors:
In case of billing errors or duplicate charges, contact us immediately. We will investigate and refund any verified errors.
In case of billing errors or duplicate charges, contact us immediately. We will investigate and refund any verified errors.
Pro-rated Refunds:
We do not offer pro-rated refunds for partial months of service or early cancellations.
We do not offer pro-rated refunds for partial months of service or early cancellations.
CANCELLATION POLICY
How to Cancel:
You may cancel your services at any time through your client area or by contacting support. Cancellation requests must be made at least 7 days before your next billing date to avoid auto-renewal.
You may cancel your services at any time through your client area or by contacting support. Cancellation requests must be made at least 7 days before your next billing date to avoid auto-renewal.
Data After Cancellation:
Upon cancellation, all your data will be permanently deleted after 30 days. We recommend backing up your data before cancellation.
Upon cancellation, all your data will be permanently deleted after 30 days. We recommend backing up your data before cancellation.
Auto-Renewal:
Services are set to auto-renew by default. You can disable auto-renewal in your client area at any time.
Services are set to auto-renew by default. You can disable auto-renewal in your client area at any time.
CONTACT US
For refund requests or questions about this policy, please contact our billing department:
📧 Email: billing@hostyvo.com
📞 Phone: +91 8967922455
🌐 Website: https://hostyvo.com
🏢 Address: Malda, West Bengal, 732208, India
📞 Phone: +91 8967922455
🌐 Website: https://hostyvo.com
🏢 Address: Malda, West Bengal, 732208, India
Response Time:
We typically respond to refund requests within 2 business days.
We typically respond to refund requests within 2 business days.
POLICY UPDATES
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.
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