Privacy Policy
This Privacy Notice for Hostyvo Pvt. Ltd. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
-
Visit our website at
https://hostyvo.com or any website of ours that links to this Privacy Notice - Use our hosting services, cloud infrastructure, or related services
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
🔒 Customer Content & Data Ownership
We do not own, control, or direct the use of any data stored or processed by you via our Services. You maintain full ownership and control of your content. We only access your data when:
- Required for technical support at your explicit request
- Necessary to maintain service security and integrity
- Compelled by legal requirements or court orders
- Investigating violations of our Acceptable Use Policy
🚫 Prohibited Content & Activities
In accordance with our Terms of Service, we strictly prohibit hosting of:
- ❌ Gambling, casino, or betting websites
- ❌ Adult, pornographic, or sexually explicit content
- ❌ Illegal activities, hacking, or phishing content
- ❌ Copyright-infringing material
- ❌ Malware, viruses, or malicious software
- ❌ Spam, fraud, or deceptive practices
We reserve the right to suspend services immediately for any violation of these policies without prior notice.
QUICK LINKS
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide:
- Full name, email address, phone number
- Billing address and payment information
- Account credentials and security information
- Government identification for verification
- Customer support communications
Automatically Collected Information:
- IP addresses and device information
- Server logs and access timestamps
- Bandwidth usage and resource consumption
- Website analytics and performance data
- Security and threat detection data
Customer Content (Hosted Data):
- Website files, databases, and applications
- Email communications and attachments
- Backup files and storage data
- Configuration files and settings
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for these legitimate business purposes:
- Service Delivery: To provide and maintain hosting services
- Account Management: To create and manage your account
- Billing & Payments: To process payments and prevent fraud
- Customer Support: To respond to your inquiries and requests
- Security & Compliance: To protect our services and users
- Legal Obligations: To comply with applicable laws and regulations
- Service Improvement: To enhance and optimize our services
4. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Restriction: Limit how we use your personal information
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
🇮🇳 For Users in India - Grievance Officer
Under the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:
Email: grievance.officer@hostyvo.com
Response Time: Within 30 days as per DPDPA requirements
Address: Malda, West Bengal, 732208, India
To exercise your rights, please contact us using the information in the "Contact Us" section below.
5. DATA SECURITY MEASURES
We implement comprehensive security measures to protect your data:
- 🔒 SSL/TLS encryption for data in transit
- 🔒 Advanced firewall protection
- 🔒 Intrusion detection and prevention systems
- 🔒 Regular security audits and monitoring
- 🔒 Secure data centers with 24/7 physical security
- 🔒 Access controls and authentication protocols
- 🔒 Regular data backups and disaster recovery
Data Retention Periods:
- Account Data: Retained while your account is active
- Customer Content: Deleted within 30 days of account termination
- Server Logs: Retained for 90 days for security purposes
- Billing Data: Retained for 7 years as per tax laws
- Backup Data: Retained according to your backup plan
6. INTERNATIONAL DATA TRANSFERS
We may transfer and process your personal information in countries other than your own. When we do, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU/UK data transfers
- Adequacy decisions where applicable
- Binding corporate rules for intra-company transfers
- Data protection agreements with all service providers
7. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date at the top of this policy
8. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Hostyvo Pvt. Ltd.
Malda, West Bengal, 732208
India
Malda, West Bengal, 732208
India
Email: support@hostyvo.com
Phone: +91 8967922455
Website: https://hostyvo.com
Grievance Officer: grievance.officer@hostyvo.com
Phone: +91 8967922455
Website: https://hostyvo.com
Grievance Officer: grievance.officer@hostyvo.com
We typically respond to all privacy-related inquiries within 7-14 business days.
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